Heat & Decentralised Energy | 2017

Programme

 

9.00

Arrivals / registration

9.45

Opening plenary | The industry vision

Now is the time for the heat and decentralised energy sectors to show leadership. The world is changing and it is incumbent upon us to take the reins and show how we can drive the sector forward. The opening plenary takes inspiration from a sector that collectively took itself on a journey to deliver what industry and government both wanted, and realised massive market growth. We’ll then hear from the Minister of State for Climate Change and Industry on her vision for our sector.

Chair: Louise Kingham OBE FEI, CEO of the Energy Institute (confirmed)

Keynote address: Juergen Maier, CEO, Siemens UK (invited)

Ministerial address: Claire Perry MP, Minister of State for Climate Change and Industry (invited)

10.45

Breakout sessions | Achieving our vision through leadership

The conference will break into three streams of interactive workshops to enable delegates to explore how we can show leadership across the whole of our sector. Each stream has two sessions that follow on from each other, although delegates are welcome to switch streams in the break if they prefer.

 

Leadership in customer service: what does 'great' look like?

Decentralised energy engages customers in a much more proactive way than ever before. This means that businesses have got to be on their game in terms of delivering customer service.

We first look at an example from outside the sector where a company who has improved customer service in a time of change.

The second session then explores what it is that heat network customers want and how we go about delivering.

 

Leading your customers: delivering something different

In business and industry, energy users are increasingly looking for solutions to actively manage their energy to improve their competitive position and cut carbon. But this active management is often a daunting prospect for non-energy experts. The heat and decentralised energy industry has the potential to help those customers but we need to understand how to take them on that journey of change.

In the first session, we will look at how you can engage with and show leadership to your industrial and commercial customers in helping them to see things from a different perspective. The second session then turns to the new technologies, approaches and processes that are increasingly being deployed.

 

Leadership from within: selling better by being more

As heat and decentralised energy becomes more focussed, more and more companies are entering the sector. As competitive pressure increases, heat and decentralised energy companies need to make sure that they have the knowledge and skills to stay one step ahead.

The first session in this stream is about understanding the energy landscape, how it’s changing in power, networks and heat, and what impact that will have on your business. The second session then looks at how you can plot your route across that landscape. Hear how other companies have rebooted their strategy and re-imagined how they can deliver business differently.

Session 1: Understanding what heat network customers want

Chair: Bindi Patel, Head of Schme, Heat Trust (confirmed)

What do future customers expect from district energy? Sabine Froning, Managing Partner, Communication Works (confirmed)

Heat networks: what social housing providers want: Victoria Keen, Head of Sustainability, The Guinness Partnership (confirmed)

Heat networks: understanding what our customers want: Kirsty Lambert, Business Development Director, Switch2 (confirmed)

;

Session 1: How to engage your business customer in change

Chair: John Bryant, Head of Business Development, ADE (confirmed)

Engaging customers in change: Alastair Martin, Founder and Chief Strategy Officer, Flexitricity (confirmed)

Engaging colleagues in change:TBC

 

Session 1: Understanding the future landscape

Chair: Jonathan Graham, Head of Policy, ADE (confirmed)

The power landscape: Dr Ben Irons, Aurora Energy Research (confirmed)

The heat landscape: Professor Catherine Mitchell, University of Exeter (invited)

The digitisation and integration landscape: Chris Kimmett, Reactive Technologies (confirmed)

11.45

Exhibition, networking and coffee

12.15 

Session 2: Getting customer service right

Chair: Jo Causon, CEO, Institute of Customer Service (invited)

Customer Service Perfection: Speaker TBC

 

Session 2: Doing something different for your customer: technology pitch

Chair: Liz Warren, Director, SE2
(confirmed)

Heat pumps at scale: Dave Pearson, Star Renewables (confirmed)

Fuel cell CHP: Jim Hannigan, Doosan Babcock (invited)

EfW plus: pyrolisis: Dan Cooke, Viridor (invited)

Heat from the mine: Jeremy Crooks, The Coal Authority (confirmed)

Dealing in Data: Peter Bishop, CTO, Power Oasis (invited)

 

Session 2: Plotting your route

Chair: Jonathan Graham, Head of Policy, ADE (confirmed)

Learning from the Siemens Journey: Siemens Connected Communities

13.15

Lunch, exhibtion and networking

14.15

Inspiring leadership | Effecting change

The morning sessions have explored the way in which the heat and decentralised energy industries can show leadership within and outside of their organisations to deliver meaningful change for customers.  We kick off the afternoon session with a practical exploration of how to deliver change and leadership, both personally and within your organisation, so that you can implement some of the lessons from the morning.

Chair: Tim Rotheray, Director, ADE (confirmed)

How to make people change: TBC

15.15

Exhibtion, networking and coffee

 15:45

Inspiring leadership | The political debate

Chair: John Moylan, former BBC News Employment & Industry Correspondent (confirmed)

Our final session will bring together a sparkling panel for a political debate about how the heat and decentralised energy industry can take the lead in achieving a competitive, cost effective, low carbon energy system – and what more is still to be done.

Invited Panellists:

  • Rt Hon Ed Miliband MP
  • Rt Hon Ed Davey MP
  • James Heappey MP

16:50

Closing remarks: Dr Tim Rotheray, Director, The Association for Decentralised Energy

17.00

Conference close and drinks reception

Following the Conference, we are delighted to invite you to enjoy drinks and canapes as part of the Association for Decentralised Energy's 50th anniversary celebrations.  This will be a great chance to catch up with old friends, build new relationships

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